Privacy & data use

1. What you share with us

When you contact us, you may provide your name, email address, phone number, preferred locations, approximate budget, property goals, timeframe and the contents of your messages. Please avoid sending identity documents, bank details or sensitive personal information through a general enquiry.

You may ask a general question without providing all these details. We may need enough contact information to respond or help with a specific property enquiry.

2. How website enquiries work

When you submit the enquiry form, your details are sent to Webflow, stored in the site's form submissions and used to notify KDJ Properties by email. Our hello@kdjproperties.com.au mailbox uses Google Workspace. The form's success message confirms submission; it does not confirm that Karl has read or responded to it.

Our website hosting and spam-protection services may process technical information, such as IP addresses, browser details and request logs, to deliver and protect the website. Instagram and other external links lead to services with their own privacy practices.

3. How we use enquiry information

We use information you send to answer questions, discuss suitable house-and-land options, arrange conversations and assist with the property services you request. We may also use it to keep appropriate business records and respond to complaints.

When a requested next step involves another business, such as a builder or developer, we will explain the introduction and share relevant information with your authority, or where otherwise permitted or required by law.

4. Property updates and your choices

Enquiring about a property does not require you to subscribe to ongoing marketing. If you choose to receive property updates, we will use your selected contact channels for that purpose. You can withdraw that choice at any time using the opt-out provided or by contacting us.

Marketing emails and messages will identify KDJ Properties and include a simple unsubscribe method. Requests will be actioned within five working days. Essential replies about an active enquiry or transaction may still be sent where appropriate.

5. Service providers and overseas handling

We use Webflow for website hosting and enquiry processing, and Google Workspace for email. Webflow stores customer and website visitor data in the United States. Google operates international infrastructure, so email information may be processed outside Australia. These providers and their service providers process information needed to deliver their services.

Automated AI follow-up, voice cloning and personalised video messaging are not active on this website. We will explain any relevant changes to data use before introducing these services.

6. Keeping information secure

Enquiry records are held in Webflow and related correspondence in Google Workspace. Retention depends on the enquiry, any ongoing client relationship and applicable recordkeeping requirements. You can contact us to request deletion or ask about retention of a particular record. Some information may need to be retained for legal or business recordkeeping. No electronic service can guarantee absolute security.

7. Access, correction and concerns

To ask about information held about you, request a correction, withdraw a marketing preference or raise a concern, email hello@kdjproperties.com.au or call 0432 672 090. We may need to verify your identity before providing personal information.

Please describe the issue and the outcome you are seeking. We aim to investigate and respond within 30 days. Where the Privacy Act applies and the issue remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au. This policy does not limit rights available under applicable law.

8. Updates to this policy

We will update this page when the website or our information-handling arrangements change. The date above identifies the latest version.